Earlier today, Samsung Electronics Co., Ltd. announced that it had asked all global carriers to stop sales and replacements of their Galaxy Note7 cellphones and further requested all of its consumers with either an original Galaxy Note 7 or replacement Galaxy Note 7 to keep the device switched off and stop using it.
In fact, this is not the first time for Samsung to take action regarding its Note 7 products. Since August, lots of fires and explosions caused by Samsung Galaxy Note 7’s batteries have been reported worldwide. During September, Samsung has recalled 2.5 million Note 7 cellphones and exchanged new batteries for their customers. However, the replacement of the new battery did not prevent more accidents from happening. It was spotted that a Southwest Airlines flight 994 from Louisville to Baltimore was evacuated due to a “smoking” Note7 with newly replaced battery.
Apart from the battery problems, there might still be other defects inside the Note 7 cellphones, and there must be something wrong with Samsung’s internal quality control procedures. So far the product is under investigation, and no official report as to the cause of the defect has been released yet.
Well then, for those poor guys holding the Galaxy Note 7s, what should you do to safeguard yourself and get your money back? The most important thing for now is to switch off the device right away. As there is no official explanation as to the cause of fire or explosion, who knows when the device might go bang? If your device has already caused damage to you, go to the seller or the operator and claim compensation in accordance with the Law on the Protection of Consumer Rights and Interests, which confers consumers or other victims suffering from personal injuries or property damages due to defects of goods, the right to claim compensation either from the sellers or the manufacturers of the products. If you bought your cell phone from an online trading platform, you may claim compensation from the vendor of the goods. If the online trading platform cannot provide you with the real name, address and effective contact of the vendor, you may claim compensation from the operator of the online trading platform.
Samsung just promised to recall all the Note 7 cellphones sold within Mainland China. Consumers may either choose to return the Note 7 in exchange of other types of Samsung devices or to return the Note 7 for a full refund.
There is no doubt that Samsung will have to go through a tough period and suffer damage to their business reputation. We hope that every manufacturer can keep their products safe whilst innovating.